SmartData

Drone data visualisation and management platform

Role

Lead Designer (Freelance)

Industry

Drone Data Visualisation, Asset Management

Duration

3 months

SmartData platform for drone data visualisation
SmartData platform for drone data visualisation
SmartData platform for drone data visualisation
SmartData is a web-based platform developed by National Drones, designed to deliver aerial intelligence through drone-captured data. The application enables organisations across various industries (mining, telecommunications, renewable energy and more) to visualise, monitor, and manage their physical assets and infrastructure, offering a centralised view of complex infrastructure and reporting tools.

My Role

I was brought in to conduct a comprehensive UX audit of the existing SmartData platform, with the goal of identifying usability issues and streamlining the user experience. This included:

  • Conducting stakeholder and user interviews to uncover pain points and usage patterns

  • Evaluating the platform’s information architecture, terminology, and navigational structure

  • Recommending improvements to naming conventions through a refined taxonomy

  • Creating a new, scalable design system to bring consistency to UI components and interactions

  • Redesigning key user flows and layouts to support better usability and scalability

  • I collaborated closely with the founder, business analyst, and lead developer throughout the process to ensure alignment with technical and business goals.

Challenges

The platform faced several core usability and structural issues that affected user satisfaction and efficiency:

  • Unclear terminology and taxonomy: Users struggled to understand terms like Location, Asset, Dataset, Views, Viewers, and Inspection, due to overlapping meanings and inconsistent usage. There was a lack of clear hierarchy or guidance to explain how data was classified or how objects related to each other.

  • Confusing navigation: Key features and workflows were difficult to find. The use of a hamburger menu reduced discoverability and slowed down task completion. Navigation patterns were inconsistent across the app, which further hindered usability.

  • Fragmented UI and design inconsistencies: The platform lacked a unified design system, resulting in inconsistent components and visual styles. This not only confused users but also made the interface hard to scale and maintain as the product evolved.

SmartData is a web-based platform developed by National Drones, designed to deliver aerial intelligence through drone-captured data. The application enables organisations across various industries (mining, telecommunications, renewable energy and more) to visualise, monitor, and manage their physical assets and infrastructure, offering a centralised view of complex infrastructure and reporting tools.

My Role

I was brought in to conduct a comprehensive UX audit of the existing SmartData platform, with the goal of identifying usability issues and streamlining the user experience. This included:

  • Conducting stakeholder and user interviews to uncover pain points and usage patterns

  • Evaluating the platform’s information architecture, terminology, and navigational structure

  • Recommending improvements to naming conventions through a refined taxonomy

  • Creating a new, scalable design system to bring consistency to UI components and interactions

  • Redesigning key user flows and layouts to support better usability and scalability

  • I collaborated closely with the founder, business analyst, and lead developer throughout the process to ensure alignment with technical and business goals.

Challenges

The platform faced several core usability and structural issues that affected user satisfaction and efficiency:

  • Unclear terminology and taxonomy: Users struggled to understand terms like Location, Asset, Dataset, Views, Viewers, and Inspection, due to overlapping meanings and inconsistent usage. There was a lack of clear hierarchy or guidance to explain how data was classified or how objects related to each other.

  • Confusing navigation: Key features and workflows were difficult to find. The use of a hamburger menu reduced discoverability and slowed down task completion. Navigation patterns were inconsistent across the app, which further hindered usability.

  • Fragmented UI and design inconsistencies: The platform lacked a unified design system, resulting in inconsistent components and visual styles. This not only confused users but also made the interface hard to scale and maintain as the product evolved.

Smartdata Navigation comparisons
Smartdata Navigation comparisons
Smartdata Navigation comparisons
Example pain points annotations
Example pain points annotations
Example pain points annotations
examples of smartdata recommendations and research
examples of smartdata recommendations and research
examples of smartdata recommendations and research

Process

The project followed a lean and collaborative design approach, beginning with research and continuing through to implementation:

  • Discovery and research:

 I interviewed internal stakeholders (CEO, business analyst, salesperson) and two existing customers to understand business goals, user needs, and pain points across the current experience. This helped define clear opportunities for improvement and alignment with the company’s strategic vision.

  • UX audit and strategic recommendations: A comprehensive audit of the existing platform uncovered key usability issues, gaps in the information architecture, and inconsistencies in terminology and interface patterns. I presented these findings and a detailed recommendation report to the CEO and senior stakeholders.

  • Ideation and validation: I created low-fidelity wireframes and prototypes to explore potential solutions and gain early feedback from both stakeholders and customers. These sessions helped validate direction and build alignment before moving into high-fidelity design.

  • Design System: I developed multiple visual design concepts and created a new design system - defining foundational tokens, components, and reusable patterns to ensure scalability and consistency.

  • Key page redesigns: High-impact areas of the platform were redesigned, including:

    • Dashboard overview

    • Asset and dataset views

    • Dataset upload flow

    • Image viewer with annotation and reporting tools

  • I worked iteratively with the lead developer to ensure designs were practical and implementation-ready.

Outcomes

  • Validated design improvements: Early prototype testing with customers yielded positive qualitative feedback, particularly around improved clarity, navigation, and visual hierarchy.

  • Successful design system implementation: The design system was implemented smoothly, providing a scalable foundation for UI consistency and future feature development.

  • Internal alignment and buy-in: Stakeholders responded positively to both the process and the outcomes, appreciating the speed of delivery and strategic clarity.

  • Discovery to hand-off: From initial research and UX audit to redesigned user flows and an implemented design system, the project demonstrated a quick turnaround for a comprehensive design process. It further enabled the development team to easily continue to build the platform with the established design system well after my contract ended.

Outcomes

  • Validated design improvements: Early prototype testing with customers yielded positive qualitative feedback, particularly around improved clarity, navigation, and visual hierarchy.

  • Successful design system implementation: The design system was implemented smoothly, providing a scalable foundation for UI consistency and future feature development.

  • Internal alignment and buy-in: Stakeholders responded positively to both the process and the outcomes, appreciating the speed of delivery and strategic clarity.

  • Discovery to hand-off: From initial research and UX audit to redesigned user flows and an implemented design system, the project demonstrated a quick turnaround for a comprehensive design process. It further enabled the development team to easily continue to build the platform with the established design system well after my contract ended.

Smartdata dashboard page - before and after
Smartdata dashboard page - before and after
Smartdata dashboard page - before and after
Smartdata design system
Smartdata design system
Smartdata design system
More Smartdata new designs
More Smartdata new designs
More Smartdata new designs

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Copyright 2025 by Leila Hermann

Copyright 2025 by Leila Hermann

Copyright 2025 by Leila Hermann